Production Order Specialist

Hendrickson; McKinney (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

medical, dental, and vision insurance

life, travel, and disability insurance

401K plans

pension plan

paid holidays and vacation

financial assistance programs for edu/

comprehensive wellness program and EAP

Job summary

Hendrickson in McKinney, TX seeks a Customer Service/Order Processing specialist to handle order entry, pricing inquiries, and coordination between sales, production and customers. You will process orders via fax, email and EDI, track production, and resolve discrepancies to ensure on-time shipments.

Qualifications include an associate degree (or two years related experience), strong communication and organization skills, proficiency with Microsoft Office and QAD, and the ability to multi-task

Qualifications

• Minimum of two years of previous experience in customer service or sales.
• Excellent interpersonal, communication, and organization skills required.
• Requires multi-tasking; self-motivated, proactive, and oriented to make improvements in systems and procedures.
• Proficiency in Microsoft Office a must; knowledge of QAD a plus.
• Mechanical inclination: experience/ability to diagnose/troubleshoot mechanical/ technical products.

Responsibilities

• Process customer orders as communicated by fax, email, EDI and ASN sales transactions; assist customers in selecting appropriate products and provide accurate pricing.
• Notify customers concerning pricing, lead times, shipment status, and credits.
• Act as liaison between manufacturing, the sales force, and other internal departments providing each with critical market/customer information and maintain good relations relating to customer service.
• Track order progress in production and check on special requirements.
• Pull literature and drawing requests for customers and sales staff.
• Assist in the development and upgrading of policies, procedures, and manuals and work instructions.
• Create new assembly part numbers using WCON.
• As backup, issue RGA (Return Goods Authorization) for return of goods; warranty claim authorizations; defective good authorizations and customer comment forms; Maintain electronic documentation and process/distribute necessary paperwork as required.
• Direct incoming calls to the appropriate employee as necessary, provide general information, and answer questions; deliver messages in a timely manner; ensure visitors are signed-in and properly directed.
• Other duties as assigned.
• Maintain regular attendance.

Skills

Communication

Customer service

Organization

Multitasking

Microsoft Office

QAD

Mechanical inclined

Education

Associate degree

Tools

QAD proficiency

Job description

Hendrickson in McKinney, TX seeks a Customer Service/Order Processing specialist to handle order entry, pricing inquiries, and coordination between sales, production and customers. You will process orders via fax, email and EDI, track production, and resolve discrepancies to ensure on-time shipments.

Qualifications include an associate degree (or two years related experience), strong communication and organization skills, proficiency with Microsoft Office and QAD, and the ability to multi-task