Production Order & Customer Success Coordinator

Kelly; San Jose (CA); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Transit benefit

Eight paid holidays

Job summary

Kelly is seeking a detail-oriented Customer Service / Project Coordinator in San Jose to manage customer orders from intake to production and delivery. You will process work orders, prepare quotes, enter billing information, and route materials to production areas while ensuring on-time completion.

You will communicate with customers and internal teams, monitor job progress, resolve issues, and look for opportunities to upsell services.

Qualifications

• High school diploma or equivalent.
• Excellent customer service and communication skills.
• Basic knowledge of Microsoft Windows.
• Strong knowledge of Word, Excel and Outlook.
• Ability to learn Sub-Hub and PlanWell.
• Understanding of small- and large-format production processes.
• Ability to prepare and provide customer quotes.
• Attention to detail and accuracy.
• Ability to multitask in a fast-paced environment.
• Team-oriented and able to collaborate.

Responsibilities

• Process in-person, telephone, electronic, and hard-copy work orders.
• Complete order forms accurately and legibly.
• Enter jobs into the system and initiate first-screen billing.
• Assist with preparing quotes and reviewing project costs.
• Review original documents for completeness and accuracy.
• Communicate with customers by phone or email about orders.
• Report issues to Production Manager and Estimator.
• Route materials to production areas and coordinate with teams.
• Monitor job orders and ensure on-time delivery.
• Expedite orders with production, shipping, and carrier staff.
• Provide customers with pricing, shipping dates, and updates.
• Identify opportunities to upsell services or merchandise.
• Occasionally greet walk-in customers and support training.

Skills

Customer service

Communication

Detail-oriented

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PlanWell

Sub-Hub

Job description

Kelly is seeking a detail-oriented Customer Service / Project Coordinator in San Jose to manage customer orders from intake to production and delivery. You will process work orders, prepare quotes, enter billing information, and route materials to production areas while ensuring on-time completion.

You will communicate with customers and internal teams, monitor job progress, resolve issues, and look for opportunities to upsell services.