Production Lead - Specialty

Westrock Coffee; Concord (NC); On-site; USD 42,000 - 55,000; Full time

Job summary

Westrock Coffee is seeking a Packaging Operator to keep packaging lines running efficiently and coordinate material movement with warehousing. You will release work orders, assign labor, and serve as a trainer during transitions.

The role requires a high school diploma or GED, strong analytical and communication skills, and the ability to operate packaging equipment. Weekend and extra hours may be needed to support operations.

Qualifications

• High school diploma or GED required.
• Food/beverage industry experience is a plus.
• Strong analytical and problem-solving skills required.
• Excellent verbal and written communication skills.
• Proficient in Windows Office Suite, Illustrator, TOPS, JD Edwards, and Spec Management Systems.

Responsibilities

• Ensure Packaging Operators and lines operate efficiently.
• Coordinate product movement with Expediters and warehouse staff.
• Release work orders to packing lines based on schedule.
• Assign labor based on schedule and capabilities.
• Serve as a Qualified Trainer as needed.
• Support shift transitions for smooth personnel changes.
• Field operator questions and involve supervisor for complex issues.
• Perform administrative shift/production tasks as assigned.
• Triage maintenance calls from packaging lines.
• Fill in as Supervisor during vacations.
• Perform other duties as assigned.

Skills

Analytical thinking

Problem solving

Verbal communication

Written communication

Team trainer capability

Packaging equipment operation

Education

High School Diploma or GED

Tools

Windows Office Suite

Adobe Illustrator

TOPS

JD Edwards

Spec Management Systems

Job description

Job Duties:

• Ensure that Packaging Operators and packaging lines are operating efficiently and effectively.
• Work with Material Expediters and warehouse staff to coordinate the movement of product between the manufacturing and warehousing areas.
• Coordinate the release of work orders to packing lines based on packaging schedule
• Assign labor to packing line based on schedule and employee capabilities
• Serve as a "Qualified Trainer" as needed.
• Take active role in shift transition period to ensure smooth and efficient change of personnel.
• Field most of packaging operator questions/issues regarding production. Involve supervisor in issues that are more complicated.
• Perform administrative shift/production tasks as assigned by Supervisor.
• Triage Maintenance calls from packaging lines
• Fill in as Supervisor for vacation coverage
• Perform other duties as assigned.

Requisition Number

6865

Shift

12 Hour Day

Qualification

• High School Diploma or GED
• Work experience with food or beverage industry a plus
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong working knowledge of Windows Office Suite, Adobe Illustrator, TOPS, JD Edwards, and Spec Management Systems.
• Ability to effectively establish working relationships with various Westrock departments / supervisors and management personnel.
• Ability to work weekends and extended hours as needed to support operational needs.
• Ability to operate and become a trainer on packaging equipment
• Ability to resolve minor mechanical issues on packaging lines
• Ability to fill in as packaging operator
• Flexibility to work other shifts or other sites as needed

Equal Opportunity Employer / Vets / Disabled

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