Production IT Desktop Support Technician

Clover Sonoma; California (MO); On-site; USD 52,348 - 61,992; Full time

Job summary

A leading dairy bottling company in California is seeking an experienced Desktop Support Technician to provide exceptional support across multiple facilities. The role includes Tier 1 and Tier 2 support for desktops, maintaining critical IT systems, and ensuring technology uptime in a fast-paced environment. Ideal candidates will have 5–8 years of technical support experience, strong knowledge of Windows and macOS, and excellent problem-solving skills. This position is full-time, on-site, with early morning and on-call requirements.

Qualifications

• Advanced knowledge of Windows and Mac environments.
• Understanding of Route Accounting and handheld scanner technologies.
• Experience managing hardware inventory and software licensing.

Responsibilities

• Provide Tier 1 and Tier 2 support for desktops, laptops, and mobile devices.
• Support and maintain Google Workspace accounts.
• Monitor and maintain mission-critical IT equipment.

Skills

Problem-solving

Communication

Time management

Customer service orientation

Education

5–8 years of IT desktop or technical support experience

Tools

Windows 10/11

macOS

Google Workspace

Office 365

Active Directory

Job description

A leading dairy bottling company in California is seeking an experienced Desktop Support Technician to provide exceptional support across multiple facilities. The role includes Tier 1 and Tier 2 support for desktops, maintaining critical IT systems, and ensuring technology uptime in a fast-paced environment. Ideal candidates will have 5–8 years of technical support experience, strong knowledge of Windows and macOS, and excellent problem-solving skills. This position is full-time, on-site, with early morning and on-call requirements.