Production & Demand Planning Manager – National Accounts

CVS Health; Texas; Hybrid; USD 60,000 - 133,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health seeks a senior program leader to oversee large national client programs, mentor teams, and drive demand planning excellence. You will shape strategic initiatives, collaborate with executives, and ensure delivery against tight SLAs while managing risk and deriving actionable insights from complex data.

The role demands 5–7 years of related experience, strong Excel acumen, and travel readiness, with a base pay range that reflects geography and performance bonuses.

Qualifications

• 5 to 7 years of prior relevant experience.
• 5+ years of experience managing national-level clients.
• Advanced Excel skills including pivot tables and VLOOKUP.
• Strong communication and collaboration abilities.
• Detail-oriented and able to work under pressure.

Responsibilities

• Provide oversight and direction to a team in accordance with the organization's policies and procedures.
• Provide mentoring and coaching to junior colleagues, including sharing of experience and lessons learned to enhance/develop their capabilities, leading to the development of talent depth across the company
• Develop and implement strategic programs and projects that align with the company's healthcare business objectives
• Collaborate with leadership to define program goals, scope, and success metrics
• Lead cross-functional project teams and provide direction and support throughout the project lifecycle
• Identify areas for improvement in the demand planning process and implement solutions to increase accuracy and efficiency.
• Responsible for production of one or more high-volume, complex, national clients that require consistent monitoring, escalation and analysis to achieve production goals.
• Regularly provide updates to senior leadership on production for national clients, as well as on special topics related to prioritization and ensuring success.
• Research, track, monitor, and control membership levels and production levers for the assigned clients to meet and exceed our client commitments, goals, and expectations.
• Make data-driven decisions to drive continuous improvement and make adjustments as needed to optimize program outcomes
• Identify and mitigate risks and issues that may impact program success
• Collect and analyze membership trends, customer demand, and historical performance data to create accurate demand forecasts.
• Develop and help implement client goals and production plans for assigned clients, partnering with Client Success and GeoMode
• Work with the Operations team to monitor levers implemented for assigned clients to prioritize and maximize production as defined by Client Success and GeoMode.
• Consolidate complex analyses into simple, consumable content
• Monitor production performance KPIs of assigned clients, including SLAs

Skills

Excel

Pivot tables

VLOOKUP

Communication

Collaboration

Detail oriented

Problem solving

Ambiguity tolerance

Organization

Travel

Education

Post secondary education

Technical/vocational training

Tools

Snowflake

PowerBI

Job description

CVS Health seeks a senior program leader to oversee large national client programs, mentor teams, and drive demand planning excellence. You will shape strategic initiatives, collaborate with executives, and ensure delivery against tight SLAs while managing risk and deriving actionable insights from complex data.

The role demands 5–7 years of related experience, strong Excel acumen, and travel readiness, with a base pay range that reflects geography and performance bonuses.