Senior Production & Client Programs Manager

CVS Health; United States; Remote; USD 60,000 - 133,000; Full time

Job summary

CVS Health is seeking a seasoned Program Manager to oversee national client programs and cross-functional teams. You will drive strategic initiatives, collaborate with senior leaders, and ensure timely delivery of demand planning improvements with measurable outcomes.

The role emphasizes data-driven decision making, mentoring, and tight coordination with Client Success and GeoMode to optimize production and client satisfaction.

Qualifications

• 5 to 7 years of prior relevant experience.
• 5+ years of experience managing and handling national-level clients.
• Advanced Excel skills, including pivots and VLOOKUP.
• Strong communication and collaboration abilities.
• Detail-oriented and able to work efficiently under pressure.
• Excellent problem-solving and data-driven decision making.
• Ability to deal with ambiguity and adapt to changing conditions.
• Strong organizational and analytical skills with multiple priorities.
• Ability to travel.

Responsibilities

• Provide oversight and direction to a team in accordance with policies and procedures.
• Mentor and coach junior colleagues to develop capabilities and talent depth.
• Develop and implement strategic programs aligning with healthcare business objectives.
• Collaborate with leadership to define goals, scope, and success metrics.
• Lead cross-functional project teams through the project lifecycle.
• Identify areas to improve demand planning to increase accuracy and efficiency.
• Ensure production for national clients meets goals with monitoring and escalation as needed.
• Provide updates to senior leadership on production, prioritization, and success topics.
• Analyze membership trends and demand data to forecast accurately.
• Make data-driven decisions to improve program outcomes and mitigate risks.

Skills

Advanced Excel

Pivot Tables

VLOOKUP

Strong communication

Collaboration

Detail-oriented

Problem-solving

Ambiguity handling

Organizational skills

Travel

Education

Post secondary /high school education or specialized training

Tools

Snowflake

PowerBI

Job description

CVS Health is seeking a seasoned Program Manager to oversee national client programs and cross-functional teams. You will drive strategic initiatives, collaborate with senior leaders, and ensure timely delivery of demand planning improvements with measurable outcomes.

The role emphasizes data-driven decision making, mentoring, and tight coordination with Client Success and GeoMode to optimize production and client satisfaction.