Production Associate

Cornerstone-Capital-Bank; New Mexico; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Full benefits package

Bonus potential

Job summary

Cornerstone-Capital-Bank in New Mexico seeks a Licensed Production Associate with strong time management, organization and outstanding customer service skills to support mortgage closings.

You will welcome Realtors and Clients, monitor workflow, stay current on market conditions, and ensure closings occur on time. The role emphasizes compliance, documentation, and proactive communication with borrowers and staff.

Qualifications

• Strong written and verbal communication skills.
• Strong computer and technology-related skills.
• Must be extremely organized.
• Computer savvy and ability to pick up quickly on new systems.
• CRM/Salesforce experience and knowledge of working within a database are a plus.
• Self-motivated.

Responsibilities

• Provide a warm welcome to Realtors and Clients.
• Monitor and manage workflow to ensure timely closings.
• Maintain product knowledge and stay up-to-date on changes to market conditions.
• Comply with all applicable laws and regulations related to mortgage lending.
• Communicate with borrowers, processors, operations staff, title companies, Realtors, etc., to expedite the mortgage process.
• Request and follow up on required documentation from our clients.
• Disclose and submit loans to the Operations Department – lots of attention to detail.
• Provide extraordinary customer service to both internal and external customers.
• Meet goals regarding time frames - we always close our clients on time.
• Work within a database.
• Plan and set up lunch-ins, meetings, etc.
• Market, service, and promote the Company’s loan products.

Skills

Time management

Organization

Customer service

Written communication

Verbal communication

Attention to detail

Multitasking

Problem-solving

Tools

CRM/Salesforce

Job description

We are searching for a Licensed Production Associate with strong time management skills, organization, good work ethic, and outstanding customer service skills.

What you’ll do

• Provide a warm welcome to Realtors and Clients
• You will need to monitor and manage workflow to ensure timely closings
• Maintain product knowledge and stay up-to-date on changes to market conditions
• Comply with all applicable laws and regulations related to mortgage lending
• Communicating with borrowers, processors, operations staff, title companies, Realtors, etc., to expedite the mortgage process
• Request and follow up on required documentation from our clients
• Disclose and submit loans to the Operations Department – lots of attention to detail
• Provide extraordinary customer service to both internal and external customers
• Meet goals regarding time frames - we always close our clients on time
• Work within a database
• Plan and set up lunch-ins, meetings, etc.
• Market, service, and promote the Company’s loan products

What you'll need to be successful

Success in this job relies on your time management skills, organization, and positive attitude.

• Strong written and verbal communication skills
• Strong computer and technology-related skills
• Must be extremely organized
• Computer savvy and strong ability to pick up quickly on new systems
• DU is a plus
• Ability to follow up with multiple prospects daily
• Strong organizational, problem-solving, and analytical skills required
• CRM/Salesforce experience and knowledge of working within a database are a plus
• Self-motivated

Where you come in

This professional will assist the Loan Officer in partnering with Realtors, Builders, and other clients in securing mortgage financing. In this role, you must be technically competent and driven to help our customers. You will need to bring enthusiasm, attention to detail, and a servant's heart to this role.

What we offer

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus dependent upon position/department.

Qualifications

Licenses & Certifications

Preferred

NMLS

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.