Mortgage Production Associate

Cornerstone Capital Bank; Bozeman (MT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

401K

Paid Parental Leave

Job summary

Cornerstone Capital Bank is seeking a Licensed Production Associate/Loan Coordinator in Bozeman, Montana. The role demands excellent customer service skills, attention to detail, and the ability to thrive in a fast-paced environment.

Primary tasks include welcoming clients, managing loan applications, and ensuring timely communication throughout the mortgage process. Competitive salary and comprehensive benefits, including medical and retirement plans, are offered.

Qualifications

• Excellent customer service skills are essential.
• Must be detail-oriented to ensure proper calculations.
• Strong organizational and analytical skills required.

Responsibilities

• Provide a warm welcome to Realtors and Clients.
• Create and follow an efficient system for following up with leads.
• Calculate income for hourly and self-employed borrowers.

Skills

Customer service skills

Attention to detail

Strong communication skills

Organizational skills

Problem-solving skills

Tools

CRM/Salesforce

Database management

Job description

Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation for amazing service, customer satisfaction, on-time closings, employee retention, and happiness. We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions. Our brand is known for on-time closings – a key core conviction of Cornerstone. We have successfully navigated our company through many industry cycles and changes in regulations.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

We are searching for a Licensed Production Associate/Loan Coordinator with strong time management skills, organization, good work ethic, and outstanding customer service skills.

What you'll do:

• Provide a warm welcome to Realtors and Clients
• Create and follow an efficient system to follow up with leads and preapproved borrowers
• Take a complete and accurate loan application
• Request and follow up on required documentation from our clients
• Accurately calculate income for hourly and self-employed borrowers
• Run product and pricing scenarios
• Research alternative/non-QM options to help serve a wide variety of borrowers
• Prepare preapproval letters and loan comparisons for borrowers
• Provide extraordinary customer service to both internal and external customers
• Meet goals regarding time frames - we always close our clients on time
• Work within a database
• Run opportunity analysis for clients who may benefit from a refinance
• Create open house flyers and other promotional flyers and marketing pieces
• Prioritize your daily tasks and work efficiently
• Market, service, and promote the Company's loan products
• Maintain product knowledge and stay up-to-date on changes to market conditions
• Comply with all applicable laws and regulations related to mortgage lending
• Communicate with borrowers, processors, operations staff, title companies, Realtors, etc., to expedite the mortgage process

What you'll need to be successful:

• Excellent customer service skills
• Very detail oriented to ensure proper calculations and time frames
• Strong written and verbal communication skills
• Strong computer and technology-related skills
• Must be extremely organized
• Computer savvy and strong ability to pick up quickly on new systems
• DU/LPA
• Calm and confident under pressure
• Thrive in a fast paced work environment
• Ability to follow up with multiple prospects daily
• Strong organizational, problem-solving, and analytical skills required
• CRM/Salesforce experience and knowledge of working within a database are a plus
• Professional demeanor
• Self-motivated, ability to stay on task independently and prioritize while working remotely
• Open to constructive feedback and ability to learn new concepts
• NMLS license (preferred)

Where you come in:

This professional will assist the Loan Officer in preapproving clients to secure mortgage financing for home purchases and refinances. In this role, you must be technically competent and driven to care about and help our customers. You will need to bring enthusiasm, attention to detail, and a servant's heart to this role.

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance based bonus based on position and department.

Equal Opportunity Employer

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.