Production Associate

Cornerstone Capital; New Mexico; Hybrid; USD 42,000 - 64,000; Full time

Job summary

Cornerstone Capital in New Mexico is seeking a Licensed Production Associate to support loan originations. You will welcome Realtors and clients, monitor workflow, and help ensure timely closings while maintaining current knowledge of mortgage products and market changes.

This role emphasizes compliance with mortgage regulations, clear communication with borrowers, processors, title companies, and Realtors, and meticulous documentation.

Qualifications

• Time management, organization, and positive attitude are essential.
• Strong written and verbal communication skills.
• Excellent computer and technology-related skills.
• Extremely organized and quick to learn new systems.
• CRM/Salesforce experience is a plus.
• Ability to follow up with multiple prospects daily.
• Self-motivated and detail-oriented.

Responsibilities

• Provide a warm welcome to Realtors and Clients.
• Monitor and manage workflow to ensure timely closings.
• Maintain product knowledge and stay up-to-date on market conditions.
• Comply with mortgage lending laws and regulations.
• Communicate with borrowers, processors, title companies and Realtors to expedite the mortgage process.
• Request and follow up on required documentation from clients.
• Disclose and submit loans to Operations with meticulous attention to detail.
• Provide extraordinary customer service to internal and external customers.
• Meet goals regarding time frames and ensure on-time closings.
• Work within a database and support the Loan Officer.
• Plan and set up meetings and lunch-ins as needed.
• Market, service, and promote the Company’s loan products.

Skills

Time management

Organization

Customer service

Written & verbal communication

Technology proficiency

Self-motivated

Attention to detail

Follow-up skills

Education

NMLS

Tools

CRM/Salesforce

Job description

We are searching for a Licensed Production Associate with strong time management skills, organization, good work ethic, and outstanding customer service skills.

What you’ll do

• Provide a warm welcome to Realtors and Clients
• You will need to monitor and manage workflow to ensure timely closings
• Maintain product knowledge and stay up-to-date on changes to market conditions
• Comply with all applicable laws and regulations related to mortgage lending
• Communicating with borrowers, processors, operations staff, title companies, Realtors, etc., to expedite the mortgage process
• Request and follow up on required documentation from our clients
• Disclose and submit loans to the Operations Department – lots of attention to detail
• Provide extraordinary customer service to both internal and external customers
• Meet goals regarding time frames - we always close our clients on time
• Work within a database
• Plan and set up lunch-ins, meetings, etc.
• Market, service, and promote the Company’s loan products

What you'll need to be successful

Success in this job relies on your time management skills, organization, and positive attitude.

• Strong written and verbal communication skills
• Strong computer and technology-related skills
• Must be extremely organized
• Computer savvy and strong ability to pick up quickly on new systems
• DU is a plus
• Ability to follow up with multiple prospects daily
• Strong organizational, problem-solving, and analytical skills required
• CRM/Salesforce experience and knowledge of working within a database are a plus
• Self-motivated

Where you come in

This professional will assist the Loan Officer in partnering with Realtors, Builders, and other clients in securing mortgage financing. In this role, you must be technically competent and driven to help our customers. You will need to bring enthusiasm, attention to detail, and a servant's heart to this role.

What we offer

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus dependent upon position/department.

Qualifications

Licenses & Certifications

Preferred

NMLS

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.