Mortgage Production Associate

Cornerstone Capital Bank; Raleigh (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid Parental Leave

Job summary

Cornerstone Capital Bank is seeking a Licensed Production Associate in Raleigh, North Carolina. The role involves assisting loan officers in expediting mortgage financing for clients including Realtors and Builders.

Candidates should possess excellent communication and organizational skills, with experience in CRM/Salesforce being a plus. The company offers a competitive salary, performance-based bonuses, and a comprehensive benefits package.

Qualifications

• Excellent customer service skills.
• Strong written and verbal communication skills.
• Extremely organized and computer savvy.

Responsibilities

• Assist Loan Officers in securing mortgage financing.
• Monitor and manage workflow for timely closings.
• Provide extraordinary customer service.

Skills

Customer service skills

Strong written and verbal communication skills

Organizational skills

Problem-solving skills

Computer savvy

Education

NMLS license (preferred)

Tools

CRM/Salesforce

Job description

Licensed Production Associate – Overview

Cornerstone Home Lending, a division of Cornerstone Capital Bank, seeks a Licensed Production Associate to assist Loan Officers in securing mortgage financing for Realtors, Builders, and other clients.

What You’ll Do

• Provide a warm welcome to Realtors and Clients
• Monitor and manage workflow to ensure timely closings
• Maintain product knowledge and stay up‑to‑date on market condition changes
• Comply with all applicable laws and regulations related to mortgage lending
• Communicate with borrowers, processors, operations staff, title companies, Realtors, etc., to expedite the mortgage process
• Request and follow up on required documentation from clients
• Disclose and submit loans to the Operations Department – focus on detail
• Perform basic income calculations
• Provide extraordinary customer service to internal and external customers
• Meet goals regarding time frames – always close clients on time
• Work within a database
• Plan and set up lunch‑ins, meetings, etc.
• Market, service, and promote the company’s loan products

What You’ll Need To Be Successful

• Excellent customer service skills
• Strong written and verbal communication skills
• Strong computer and technology‑related skills
• Extremely organized
• Computer savvy with quick learning of new systems
• DU is a plus
• Ability to follow up with multiple prospects daily
• Strong organizational, problem‑solving, and analytical skills
• CRM/Salesforce experience and database knowledge is a plus
• Professional demeanor
• Self‑motivated
• NMLS license (preferred)

What We Offer

Competitive salary and performance‑based bonus. Benefits include Medical, Dental, Vision, Accidental Death, Long‑Term Disability, Short‑Term Disability, FSA, HSA, 401(k), Basic Life, Voluntary Life, and Paid Parental Leave.