Production Associate

Cornerstone Capital; Charlotte, Northern (NC, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Paid Parental Leave

Short-Term Disability

Long-Term Disability

FSA

HSA

Basic Life

Voluntary Life

Job summary

Cornerstone Home Lending, a division of Cornerstone Capital Bank, seeks a Licensed Production Associate with strong time management, organization, and customer service skills. You will assist the Loan Officer with Realtors, Builders, and clients to secure mortgage financing and ensure efficient processing.

You will monitor workflow, maintain product knowledge, and stay updated on market conditions while complying with mortgage lending regulations.

Qualifications

• Strong written and verbal communication skills.
• Strong computer and technology-related skills.
• Must be extremely organized.
• Computer savvy and quick to learn new systems.
• CRM/Salesforce experience is a plus.
• Ability to follow up with multiple prospects daily.
• Strong analytical and problem-solving skills.

Responsibilities

• Provide a warm welcome to Realtors and Clients.
• Monitor and manage workflow to ensure timely closings.
• Maintain product knowledge and stay up-to-date on market changes.
• Comply with mortgage lending laws and regulations.
• Communicate with borrowers, processors, and title companies to expedite the process.
• Request and follow up on required documents from clients.
• Disclose and submit loans to Operations with attention to detail.
• Deliver extraordinary customer service to internal and external customers.
• Meet time-frame goals and ensure on-time closings.
• Work within a database and coordinate meetings.

Skills

Communication

Tech skills

Organization

Detail orientation

Self-motivated

Multitasking

Tools

CRM/Salesforce

Job description

Description

Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation of amazing service, customer satisfaction, on-time closings, employee retention, and happiness. We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions. Our brand is known for on-time closings - a key core conviction of Cornerstone. We have successfully navigated our company through many industry cycles and changes in regulations.

We honorGodby using our talents to make apositive differencein the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

We are searching for a Licensed Production Associate with strong time management skills, organization, good work ethic, and outstanding customer service skills.

What you’ll do:

• Provide a warm welcome to Realtors and Clients
• You will need to monitor and manage workflow to ensure timely closings
• Maintain product knowledge and stay up-to-date on changes to market conditions
• Comply with all applicable laws and regulations related to mortgage lending
• Communicating with borrowers, processors, operations staff, title companies, Realtors, etc., to expedite the mortgage process
• Request and follow up on required documentation from our clients
• Disclose and submit loans to the Operations Department – lots of attention to detail
• Provide extraordinary customer service to both internal and external customers
• Meet goals regarding time frames - we always close our clients on time
• Work within a database
• Plan and set up lunch-ins, meetings, etc.
• Market, service, and promote the Company’s loan products

What you'll need to be successful:

Success in this job relies on your time management skills, organization, and positive attitude.

• Strong written and verbal communication skills
• Strong computer and technology-related skills
• Must be extremely organized
• Computer savvy and strong ability to pick up quickly on new systems
• DU is a plus
• Ability to follow up with multiple prospects daily
• Strong organizational, problem-solving, and analytical skills required
• CRM/Salesforce experience and knowledge of working within a database are a plus
• Self-motivated

Where you come in:

This professional will assist the Loan Officer in partnering with Realtors, Builders, and other clients in securing mortgage financing. In this role, you must be technically competent and driven to help our customers. You will need to bring enthusiasm, attention to detail, and a servant's heart to this role.

What we offer:

• Medical
• Dental
• Vision
• Accidental Death
• Long-Term Disability
• Short-Term Disability
• FSA
• HSA
• 401K
• Basic Life
• Voluntary Life
• Paid Parental Leave benefits
• opportunity for a performance based bonus based on position and department

Qualifications

Licenses & Certifications

Preferred

NMLS

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.