Production Associate

Cornerstone-Capital-Bank; Charlotte (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Accidental Death

Long-Term Disability

Short-Term Disability

FSA

HSA

401K

Basic Life

Voluntary Life

Paid Parental Leave benefits

Performance-based bonus

Job summary

Cornerstone Home Lending, a division of Cornerstone Capital Bank, seeks a Licensed Production Associate with strong time management, organization and outstanding customer service to support loan closings. You will interact with Realtors and clients, maintain product knowledge and ensure compliance with mortgage lending rules.

You will collaborate with borrowers and processors to expedite the mortgage process, gather documents, and promote the company’s loan products while delivering exceptional

Qualifications

• Strong time management, organization and a positive attitude.
• Excellent written and verbal communication skills.
• Proficient computer and technology skills; quick to learn new systems.
• CRM/Salesforce experience and knowledge of working within a database are a plus.
• DU is a plus; self-motivated with the ability to follow up with multiple prospects daily.

Responsibilities

• Provide a warm welcome to Realtors and Clients.
• Monitor and manage workflow to ensure timely closings.
• Maintain product knowledge and stay up-to-date on market changes.
• Comply with mortgage lending laws and regulations.
• Communicate with borrowers, processors, operations staff and Realtors to expedite the process.
• Disclose and submit loans to Operations with attention to detail.
• Provide extraordinary customer service to internal and external customers.
• Meet deadlines and close on time, work within a database.
• Assist with lunches, meetings, and promote loan products.

Skills

Time management

Organization

Customer service

Written and verbal communication

CRM/Salesforce experience

Computer and technology skills

Self-motivation

Attention to detail

Follow-up with prospects

Education

NMLS

Job description

Description

Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation of amazing service, customer satisfaction, on-time closings, employee retention, and happiness. We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions. Our brand is known for on-time closings - a key core conviction of Cornerstone. We have successfully navigated our company through many industry cycles and changes in regulations.

We honorGodby using our talents to make apositive differencein the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

We are searching for a Licensed Production Associate with strong time management skills, organization, good work ethic, and outstanding customer service skills.

What you’ll do:

• Provide a warm welcome to Realtors and Clients
• You will need to monitor and manage workflow to ensure timely closings
• Maintain product knowledge and stay up-to-date on changes to market conditions
• Comply with all applicable laws and regulations related to mortgage lending
• Communicating with borrowers, processors, operations staff, title companies, Realtors, etc., to expedite the mortgage process
• Request and follow up on required documentation from our clients
• Disclose and submit loans to the Operations Department – lots of attention to detail
• Provide extraordinary customer service to both internal and external customers
• Meet goals regarding time frames - we always close our clients on time
• Work within a database
• Plan and set up lunch-ins, meetings, etc.
• Market, service, and promote the Company’s loan products

What you'll need to be successful:

Success in this job relies on your time management skills, organization, and positive attitude.

• Strong written and verbal communication skills
• Strong computer and technology-related skills
• Must be extremely organized
• Computer savvy and strong ability to pick up quickly on new systems
• DU is a plus
• Ability to follow up with multiple prospects daily
• Strong organizational, problem-solving, and analytical skills required
• CRM/Salesforce experience and knowledge of working within a database are a plus
• Self-motivated

Where you come in:

This professional will assist the Loan Officer in partnering with Realtors, Builders, and other clients in securing mortgage financing. In this role, you must be technically competent and driven to help our customers. You will need to bring enthusiasm, attention to detail, and a servant's heart to this role.

What we offer:

• Medical
• Dental
• Vision
• Accidental Death
• Long-Term Disability
• Short-Term Disability
• FSA
• HSA
• 401K
• Basic Life
• Voluntary Life
• Paid Parental Leave benefits
• opportunity for a performance based bonus based on position and department

Qualifications

Licenses & Certifications

Preferred

NMLS

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.