Mortgage Production Associate

Cornerstone Capital Bank; Colorado Springs (CO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) plan

Paid Parental Leave

Job summary

Cornerstone Capital Bank is seeking a dedicated Loan Assistant to provide support to Loan Officers, manage workflows, and ensure extraordinary customer service for clients and Realtors in Colorado Springs. Ideal candidates will have strong communication and organizational skills, along with a customer-centric approach.

The position offers a competitive salary, comprehensive health benefits, and performance-based bonuses. Candidates with NMLS licensing and CRM experience will be preferred. Join Cornerstone to be part of a winning team!

Qualifications

• Must possess strong customer service skills.
• Excellent written and verbal communication is necessary.
• Organizational and analytical skills are required.
• Familiarity with databases and CRM/Salesforce is a plus.

Responsibilities

• Provide a warm welcome to Realtors and Clients.
• Monitor and manage workflow to ensure timely closings.
• Communicate with borrowers and other parties to expedite loans.
• Perform basic income calculations.
• Market and promote the Company's loan products.

Skills

Customer service skills

Written and verbal communication skills

Organizational skills

Analytical skills

CRM/Salesforce experience

Job description

Overview

Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation for amazing service, customer satisfaction, on‑time closings, employee retention, and happiness. We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions. Our brand is known for on‑time closings — a key core conviction of Cornerstone. We have successfully navigated our company through many industry cycles and changes in regulations.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the people who provide services to us.

What you’ll do

• Provide a warm welcome to Realtors and Clients
• Monitor and manage workflow to ensure timely closings
• Maintain product knowledge and stay up‑to‑date on changes to market conditions
• Comply with all applicable laws and regulations related to mortgage lending
• Communicate with borrowers, processors, operations staff, title companies, Realtors, etc., to expedite the mortgage process
• Request and follow up on required documentation from our clients
• Disclose and submit loans to the Operations Department – lots of attention to detail
• Perform basic income calculations
• Provide extraordinary customer service to both internal and external customers
• Meet goals regarding time frames – we always close our clients on time
• Work within a database
• Plan and set up lunch‑ins, meetings, etc.
• Market, service, and promote the Company’s loan products

What you’ll need to be successful

• Excellent customer service skills
• Strong written and verbal communication skills
• Strong computer and technology‑related skills
• Must be extremely organized
• Computer savvy and strong ability to pick up quickly on new systems
• DU is a plus
• Ability to follow up with multiple prospects daily
• Strong organizational, problem‑solving, and analytical skills required
• CRM/Salesforce experience and knowledge of working within a database are a plus
• Professional demeanor
• Self‑motivated
• NMLS license (preferred)

Where you come in

This professional will assist the Loan Officer in partnering with Realtors, Builders, and other clients in securing mortgage financing. In this role, you must be technically competent and driven to help our customers. You will need to bring enthusiasm, attention to detail, and a servant’s heart to this role.

What we offer

Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, Accidental Death, Long‑Term Disability, Short‑Term Disability, FSA, HSA, 401(k), Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance‑based bonus based on position and department.

What to do next

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you’re part of our Cornerstone family, we’ll continue to invest in you as a valuable asset in our company. As many of our team members can tell you, there’s something special about working at Cornerstone.

Licenses & Certifications

NMLS (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.