Mortgage Production Associate

Cornerstone Capital; Raleigh (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Cornerstone Capital in Raleigh, North Carolina is seeking a Loan Officer Assistant to provide excellent customer service and manage workflow for timely closings. The ideal candidate must possess strong communication, organizational, and problem-solving skills.

This role includes monitoring documentation and effectively communicating with clients and team members to expedite the mortgage process. Experience with CRM systems and mortgage lending is preferred.

Qualifications

• Experience in mortgage lending is preferred.
• Proficient with database systems.
• Must be highly organized and detail-oriented.

Responsibilities

• Provide a warm welcome to Realtors and Clients.
• Monitor and manage workflow for timely closings.
• Maintain product knowledge and stay informed on market conditions.
• Communicate with various stakeholders to expedite the mortgage process.
• Provide exceptional customer service.

Skills

Strong written and verbal communication skills

Strong computer and technology skills

Extremely organized

Excellent problem-solving and analytical abilities

Self-motivated with a positive attitude

Ability to follow up with multiple prospects daily

CRM/Salesforce experience

DU experience

Education

NMLS License

Job description

Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a national home lender known for on-time closings, customer satisfaction, and employee retention.

Job Title: Loan Officer Assistant.

Responsibilities

• Provide a warm welcome to Realtors and Clients.
• Monitor and manage workflow to ensure timely closings.
• Maintain product knowledge and stay up-to-date on market conditions.
• Comply with all applicable laws and regulations related to mortgage lending.
• Communicate with borrowers, processors, operations staff, title companies, Realtors, etc., to expedite the mortgage process.
• Request and follow up on required documentation from clients.
• Disclose and submit loans to the Operations Department with attention to detail.
• Provide extraordinary customer service to both internal and external customers.
• Meet time‑frame goals to close clients on schedule.
• Work within a database system.
• Plan and set up lunch‑ins, meetings, etc.
• Market, service, and promote the company’s loan products.

Qualifications

• Strong written and verbal communication skills.
• Strong computer and technology skills.
• Extremely organized with excellent problem‑solving and analytical abilities.
• Computer savvy and quick to learn new systems.
• Self‑motivated with a positive attitude.
• Ability to follow up with multiple prospects daily.
• CRM/Salesforce experience and knowledge of working within a database are a plus.
• DU is a plus.

Preferred Licenses & Certifications

• NMLS

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.