Production Admin & Billing Specialist

Ridgeline Roofing and Restoration; Odenville (AL); On-site; USD 42,000 - 65,000; Full time

Job summary

The role requires high organization, attention to detail, and comfort in contacting homeowners by phone and email. You will handle invoicing, payment processing, and accounts receivable tasks while supporting scheduling and project documentation in a fast-paced home services environment.

Qualifications

• High School diploma or equivalent; associate degree preferred.
• 2+ years in administrative support, AR, collections, or related role.
• Experience communicating with customers/homeowners in a professional setting.
• Strong verbal and written communication; able to follow up on payments.
• Understanding of AR, payment processing, and collections basics.
• Proficient in Microsoft Office; able to learn internal systems.
• Excellent organization and ability to manage competing deadlines.
• Independent worker who collaborates well with a team.

Responsibilities

• Provide day-to-day administrative support to production management.
• Communicate with homeowners about updates, scheduling, and needs.
• Make outbound calls to provide updates and verify information.
• Coordinate production schedules, appointments, inspections, and activities.
• Track progress and follow up with internal teams for outstanding items.
• Maintain accurate customer files, project records, and docs.
• Support production managers with admin tasks and special projects.
• Serve as a contact between homeowners, sales, production, and accounting.

Skills

Communication

Organization

Customer service

Outbound calls

Scheduling

Problem solving

Education

High School Diploma

Associate's degree preferred

Tools

Microsoft Office (Excel)

CRM software

Project management software

Accounting software

Job description

The role requires high organization, attention to detail, and comfort in contacting homeowners by phone and email. You will handle invoicing, payment processing, and accounts receivable tasks while supporting scheduling and project documentation in a fast-paced home services environment.