Product & Systems Customer Service Specialist

Staff Financial Group; Smyrna (GA); On-site; USD 42,000 - 44,000; Full time

Job summary

Staff Financial Group is seeking a Customer Service Representative – Product & Systems in Smyrna, GA. This full-time, onsite role requires helping customers by phone, email, and in person while learning our product lines and how components work together.

You will enter orders in an ERP system, coordinate with sales and warehouse teams, track shipments, and resolve issues. A strong customer-service mindset, curiosity, and ability to learn are essential for success in this dynamic, product-driven

Qualifications

• 1+ year of customer service or related experience.
• Ability to learn product information and specifications.
• Experience with ERP/CRM/order-entry systems is helpful.
• Strong communication and problem-solving skills.

Responsibilities

• Assist customers by phone, email, and in person.
• Enter and process orders using an ERP/order management system.
• Learn company products and how components work together.
• Help customers identify products based on needs.
• Research products using vendor sites, catalogs, specs, and equipment data.
• Read product specifications to answer questions.

Skills

Customer service

Inside sales

Communication

Research skills

Multi-tasking

Learning ability

Tools

ERP system

CRM software

Order entry system

Job description

Staff Financial Group is seeking a Customer Service Representative – Product & Systems in Smyrna, GA. This full-time, onsite role requires helping customers by phone, email, and in person while learning our product lines and how components work together.

You will enter orders in an ERP system, coordinate with sales and warehouse teams, track shipments, and resolve issues. A strong customer-service mindset, curiosity, and ability to learn are essential for success in this dynamic, product-driven