Customer Service Representative

NorthPoint Search Group; Smyrna (GA); On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Team culture

Growth opportunities

Job summary

NorthPoint Search Group is seeking a Customer Service Representative in Smyrna, GA to support customers with inquiries, orders, and day-to-day service needs onsite. This role emphasizes fast-paced execution, accuracy, and teamwork to ensure smooth order flow.

The ideal candidate will have at least 1 year in customer service, strong communication skills, and experience with ERP/order management systems. Growth opportunities exist within a supportive, collaborative environment.

Qualifications

• Minimum 1 year of experience in a customer service or inside sales role.
• Strong communication skills and a customer-first mindset.
• Call Center experience.
• Comfortable using Microsoft Office and ERP/order management systems.
• Detail-oriented, organized, and dependable.

Responsibilities

• Provide prompt and courteous customer service via phone, email, and in-person.
• Accurately enter and process orders using an ERP system.
• Assist customers with product information and technical support (training provided).
• Coordinate with sales and warehouse teams to ensure timely order fulfillment.
• Handle returns, shipment tracking, and problem resolution professionally.
• Maintain customer records and documentation.
• Support walk-in customers with their order needs.
• Contribute to ongoing process improvements and customer satisfaction goals.

Skills

Customer service

Communication

ERP systems

Microsoft Office

Teamwork

Tools

Salesforce

ERP systems

Job description

Customer Service Representative Smyrna, GA Full-Time | Onsite $40,000–$42,000 annually

About the Company

A well-established and growing distributor in the HVAC, Building Automation, and Industrial markets is seeking a Customer Service Representative to join their Atlanta team. Known for top-tier service and strong vendor partnerships, this company supports contractors, OEMs, and system integrators across the Southeast.

Position Overview

The Customer Service Representative will play a critical role in supporting customers with product inquiries, order processing, and day-to-day service needs. This is an excellent opportunity for someone who enjoys a fast-paced environment and is eager to grow within a supportive, team-oriented company.

Key Responsibilities

• Provide prompt and courteous customer service via phone, email, and in-person
• Accurately enter and process orders using an ERP system
• Assist customers with product information and technical support (training provided)
• Coordinate with sales and warehouse teams to ensure timely order fulfillment
• Handle returns, shipment tracking, and problem resolution professionally
• Maintain customer records and documentation
• Support walk-in customers with their order needs
• Contribute to ongoing process improvements and customer satisfaction goals

Qualifications

• Minimum 1 year of experience in a customer service or inside sales role
• Strong communication skills and a customer-first mindset
• Call Center experience
• Comfortable using Microsoft Office and ERP/order management systems
• Detail-oriented, organized, and dependable
• Ability to work collaboratively and adapt in a dynamic environment Preferred:
• Knowledge of HVAC, electrical, or industrial products
• Experience in a distribution or supply chain setting
• Familiarity with Salesforce Perks &

Benefits

• Competitive salary ($40,000–$42,000 annually)
• Supportive and collaborative team culture
• Opportunity to grow in a specialized and in-demand industry