Product Support Specialist - Windows & Skylights Expert

Confidential

Chicago (IL)

On-site

USD 55,000 - 75,000

Full time

8 days ago

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Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

This role fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate

Qualifications

Experience in customer service or technical support.
Familiar with CRM software.

Responsibilities

Assist customers, dealers and internal partners with technical questions and issues about Marvin windows, doors and skylights.
Troubleshoot product and installation concerns and document cases in the CRM system.