Product Support Specialist - Windows & Skylights

Confidential; Madison (WI); On-site; USD 52,000 - 66,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions in a people-first, family-owned

Qualifications

Responsibilities

• Assist customers, dealers and internal partners with technical questions and issues related to Marvin products.
• Troubleshoot product and installation concerns to identify root causes and solutions.
• Document cases in the CRM system with clear, actionable details.
• Collaborate with manufacturing, engineering and field teams to ensure timely, accurate resolutions.

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions in a people-first, family-owned