Product Support Specialist - Windows & Skylights Expert

Confidential; Evansville (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

• Experience troubleshooting product or installation issues
• Experience documenting cases in a CRM
• Ability to collaborate with manufacturing, engineering, and field teams
• Customer-focused problem solving in a people-first environment

Responsibilities

• Assist customers, dealers, and internal partners with technical questions and issues.
• Troubleshoot product and installation concerns.
• Document cases in the CRM system and track status.
• Collaborate with manufacturing, engineering, and field teams to resolve issues.

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.