Product Support Specialist — Windows & Skylights

Confidential

Sioux Falls (SD)

On-site

USD 42,000 - 64,000

Full time

8 days ago

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Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You’ll assist customers, dealers, and internal partners with technical questions and issues related to Marvin’s premium windows, doors, and skylights.

You will troubleshoot product and installation concerns and document cases in our CRM system. This role suits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.

Qualifications

Experience in customer service or technical support.
Strong communication and problem-solving skills.
Ability to document cases clearly in CRM and follow up with customers.

Responsibilities

Assist customers, dealers, and internal partners with technical questions and issues.
Troubleshoot product and installation concerns.
Document cases in our CRM system and maintain accurate records.
Collaborate with manufacturing, engineering, and field teams to ensure timely resolutions.