Product Support Specialist: Windows & Skylights

Confidential; Grand Rapids (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You’ll assist customers, dealers, and internal partners with technical questions about our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns and document cases in our CRM. You’ll collaborate with manufacturing, engineering, and field teams to ensure timely, accurate resolutions, while upholding craftsmanship, safety, and a people-first culture in our

Responsibilities

• Assist customers, dealers, and internal partners with technical questions and issues.
• Troubleshoot product and installation concerns to identify root causes.
• Document cases in the CRM system and maintain case quality.
• Collaborate with manufacturing, engineering, and field teams for timely resolutions.

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You’ll assist customers, dealers, and internal partners with technical questions about our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns and document cases in our CRM. You’ll collaborate with manufacturing, engineering, and field teams to ensure timely, accurate resolutions, while upholding craftsmanship, safety, and a people-first culture in our