Product Support Specialist - Windows & Skylights

Confidential; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Responsibilities

• Assist customers, dealers, and internal partners with technical questions and issues related to premium windows, doors, and skylights.
• Troubleshoot product and installation concerns.
• Document cases in our CRM system.
• Collaborate with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.
• Contribute to a culture that values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.