Product Support Specialist - Windows & Skylights
Confidential
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Job summary
Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.
You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate with manufacturing, engineering, and field teams to ensure timely, accurate resolutions in a people-first, family-owned environment.
Qualifications
- Provide technical answers to customers, dealers, and internal partners.
- Troubleshoot product and installation concerns.
- Document cases in the CRM system.
Skills
Job description
Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.
You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate with manufacturing, engineering, and field teams to ensure timely, accurate resolutions in a people-first, family-owned environment.
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