Product Support Specialist — Windows & Skylights

Confidential; Grand Forks (ND); On-site; USD 52,000 - 66,000; Full time

Job summary

Confidential is seeking a Product Support Specialist to join the Customer Service & Support team. You will assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

• Assist customers, dealers and internal partners with technical questions and issues about windows, doors and skylights.
• Troubleshoot product and installation concerns to determine causes and solutions.
• Document cases in the CRM system with accuracy and timeliness.
• Collaborate with manufacturing, engineering and field teams to ensure timely resolutions.

Responsibilities

• Provide product support to customers, dealers and internal partners.
• Log and track cases in the CRM system with detailed notes.
• Coordinate with manufacturing, engineering and field teams for efficient problem-solving.

Skills

Customer support

CRM documentation

Technical troubleshooting

Cross-functional collaboration

Tools

CRM software

Job description

Confidential is seeking a Product Support Specialist to join the Customer Service & Support team. You will assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.