Product Support Specialist — Windows, Doors & Skylights

Confidential; Des Moines (IA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Family-owned culture

Job summary

Confidential is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

• Provide technical product support to customers, dealers, and internal partners.
• Document cases in the CRM system and track resolutions.
• Collaborate with manufacturing, engineering, and field teams.

Responsibilities

• Troubleshoot product and installation concerns.
• Assist with inquiries related to premium windows, doors, and skylights.
• Ensure timely, accurate resolutions and follow safety practices.

Skills

Technical troubleshooting

CRM documentation

Cross-functional collaboration

Detail-oriented

Tools

CRM software

Job description

Confidential is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.