Product Support Specialist - Windows & Skylights

Confidential

Peoria (IL)

On-site

USD 45,000 - 65,000

Full time

7 days ago

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Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You will assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

Experience assisting customers or partners with technical questions.
Ability to troubleshoot product and installation issues.
Strong documentation and case-tracking skills in a CRM.

Responsibilities

Assist customers, dealers, and internal partners with technical questions and issues.
Troubleshoot product and installation concerns.
Document cases in the CRM system.
Collaborate with manufacturing, engineering, and field teams to resolve issues.

Skills

Customer support

Technical troubleshooting

Cross-functional collaboration

CRM documentation

Tools

CRM system

Job description

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

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