Product Support Specialist — Technical Help & Customer Care

Confidential

Duluth (MN)

On-site

USD 48,000 - 64,000

Full time

8 days ago

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Confidential is seeking a Product Support Specialist to join our Customer Service & Support team. You’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

Experience assisting customers or dealers with technical questions.
Strong problem-solving and attention to detail.
Ability to document cases clearly in a CRM and track resolutions.

Responsibilities

Assist customers, dealers, and internal partners with technical questions and issues.
Troubleshoot product and installation concerns.
Document cases in the CRM system.
Collaborate with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.
Support continuous improvement and quality in a family-owned service environment.