Product Support Specialist — Windows & Skylights

Confidential; Dayton (OH); On-site; USD 50,000 - 68,000; Full time

Job summary

Confidential is seeking a Product Support Specialist to join our Customer Service & Support team. You’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns and document cases in our CRM system. You will collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

• Experience assisting customers with technical questions.
• Ability to troubleshoot product and installation concerns.
• Experience documenting cases in a CRM system.

Responsibilities

• Assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.
• Troubleshoot product and installation concerns to identify root causes and optimal solutions.
• Document cases in our CRM system and ensure accurate, timely updates.
• Collaborate with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Skills

Customer service

Technical troubleshooting

CRM usage

Cross-functional collaboration

Tools

CRM software

Job description

Confidential is seeking a Product Support Specialist to join our Customer Service & Support team. You’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns and document cases in our CRM system. You will collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.