Product Support Specialist — Home Improvement Tech

Confidential; South Bend (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Confidential in South Bend, IN is seeking a Product Support Specialist to join our Customer Service & Support team.

You will assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights; troubleshoot product and installation concerns; and document cases in our CRM system. You will collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

• Assist customers, dealers, and internal partners with technical questions and issues.
• Troubleshoot product and installation concerns.
• Document cases in the CRM system.
• Collaborate with manufacturing, engineering, and field teams to ensure timely resolutions.

Responsibilities

• Assist customers, dealers, and internal partners with technical questions and issues.
• Troubleshoot product and installation concerns.
• Document cases in the CRM system.
• Collaborate with manufacturing, engineering, and field teams to ensure timely resolutions.

Job description

Confidential in South Bend, IN is seeking a Product Support Specialist to join our Customer Service & Support team.

You will assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights; troubleshoot product and installation concerns; and document cases in our CRM system. You will collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.