Product Support Specialist – Windows & Skylights

Confidential

Bemidji (MN)

On-site

USD 42,000 - 64,000

Full time

8 days ago

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Job summary

Confidential in Bemidji, MN is seeking a Product Support Specialist to join our Customer Service & Support team. You will help customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

Experience in technical product support or customer service.
Ability to troubleshoot product and installation issues.
Proficient in documenting cases in a CRM.
Collaborate with manufacturing, engineering, and field teams.
Detail-oriented with safety and craftsmanship mindset.

Responsibilities

Assist customers, dealers, and internal partners with technical questions and issues.
Troubleshoot product and installation concerns.
Document cases in our CRM system.
Collaborate with manufacturing, engineering, and field teams to resolve issues.

Skills

Customer service

Technical troubleshooting

Cross-functional collaboration

CRM usage

Tools

CRM software

Job description

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

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