Product Support Specialist - Premium Windows & Skylights

Confidential

Davenport (IA)

On-site

USD 42,000 - 65,000

Full time

8 days ago

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Responsibilities

Assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.
Troubleshoot product and installation concerns to identify root causes and resolutions.
Document cases in our CRM system to track status and history.
Collaborate with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.