Product Support Specialist — Learn & Grow in SaaS Tech

London Computer Systems, Inc.; Cincinnati (OH); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Annual bonus

Paid time off

Job summary

London Computer Systems, based in Cincinnati, Ohio, is seeking a Product Support Specialist to help customers troubleshoot Rent Manager scripting and workflows. You will work over the phone, answering questions, guiding users, and documenting interactions as part of a structured training program.

The role offers a daytime schedule with on-call evening/weekend availability, a clear path for skill growth through certification milestones, and opportunities to advance within the product support team.

Qualifications

• High school diploma or equivalent required.
• Interest in programming, scripting, or software development.
• Strong customer service mindset and desire to help others.
• Clear verbal communication and ability to explain software concepts.

Responsibilities

• Troubleshoot issues and guide users through workflows by phone.
• Become a subject matter expert in Rent Manager scripting.
• Document customer interactions accurately in the ticketing system.
• Take ownership of support cases until resolution.

Skills

Customer service mindset

Verbal communication

Problem solving

Scripting interest

Team collaboration

On-call availability

Education

High school diploma

Tools

CRM systems

Ticketing systems

Job description

London Computer Systems, based in Cincinnati, Ohio, is seeking a Product Support Specialist to help customers troubleshoot Rent Manager scripting and workflows. You will work over the phone, answering questions, guiding users, and documenting interactions as part of a structured training program.

The role offers a daytime schedule with on-call evening/weekend availability, a clear path for skill growth through certification milestones, and opportunities to advance within the product support team.