Product Support Specialist: Solve, Collaborate & Learn

Marvin; Rockford (IL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid parental leave

401(k) matching

Job summary

Marvin is hiring a Product Support Specialist to join our Technical Product Support Department. You’ll help customers understand product options, pricing, and specifications, and provide clear, timely support to find solutions meeting both customer needs and production requirements.

We offer relocation benefits and a sign-on bonus; you’ll work collaboratively with Manufacturing, Engineering, R&D, and dealers to ensure feasible solutions and high service quality.

Qualifications

• 1–2 years of experience in estimating, drafting, construction, or a related discipline.
• Comfort using Microsoft Office products.
• Ability to learn AutoCAD through provided training.
• Collaboration skills paired with sound judgment in a business environment.

Responsibilities

• Provide customers with timely, accurate guidance on product capabilities, limitations, and specifications.
• Prepare pricing, estimates, structural analyses, and AutoCAD drawings.
• Solve complex and unique challenges using creative and practical problem-solving.
• Partner cross-functionally with Manufacturing, Engineering, R&D, and other teams to ensure solutions are within production capabilities.
• Support and educate dealers, channel partners, and trade professionals.
• Contribute to departmental accuracy, responsiveness, and service quality goals.

Skills

Estimating experience

Drafting experience

Construction experience

Collaboration skills

Education

Associate degree

Tools

Microsoft Office

AutoCAD

Job description

Marvin is hiring a Product Support Specialist to join our Technical Product Support Department. You’ll help customers understand product options, pricing, and specifications, and provide clear, timely support to find solutions meeting both customer needs and production requirements.

We offer relocation benefits and a sign-on bonus; you’ll work collaboratively with Manufacturing, Engineering, R&D, and dealers to ensure feasible solutions and high service quality.