Product Support Specialist — Tech & Solutions Pro

Marvin; Indianapolis (IN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

$1,500 sign-on bonus

relocation benefit package

health insurance

401(k) matching

annual profit sharing

volunteer opportunities

Brighter Days Fund

Job summary

Marvin is hiring a Product Support Specialist to join our Technical Product Support Department. In this role, you’ll help customers understand product options, pricing, and specifications, providing clear, timely support and helping find solutions that meet both customer needs and production requirements.

You’ll succeed if you’re detail-oriented, enjoy working through unique questions, and like partnering with others to find the best solution. A $1,500 sign-on bonus is offered to join our team.

Qualifications

• 1-2 years of experience in estimating, drafting, construction, or a related discipline.

Responsibilities

• Provide customers with timely, accurate guidance on product capabilities, limitations, and specifications.
• Prepare pricing, estimates, structural analyses, and AutoCAD drawings.
• Solve complex and unique challenges using creative and practical problem-solving.
• Partner cross-functionally with Manufacturing, Engineering, R&D, and other teams to ensure solutions are within production capabilities.
• Support and educate dealers, channel partners, and trade professionals.
• Contribute to departmental accuracy, responsiveness, and service quality goals.

Skills

Estimation

Drafting

Construction

Collaboration

AutoCAD

Microsoft Office

Problem-solving

Education

Associates degree related field

Tools

AutoCAD

Microsoft Office

Job description

Marvin is hiring a Product Support Specialist to join our Technical Product Support Department. In this role, you’ll help customers understand product options, pricing, and specifications, providing clear, timely support and helping find solutions that meet both customer needs and production requirements.

You’ll succeed if you’re detail-oriented, enjoy working through unique questions, and like partnering with others to find the best solution. A $1,500 sign-on bonus is offered to join our team.