Product Support Specialist: Collaborative Troubleshooting

Marvin; Kansas City (MO); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid parental leave

401(k) retirement match

Wellbeing account

Better Living Day

Profit sharing

Volunteer opportunities

Brighter Days Fund

Relocation benefits

Job summary

Marvin is seeking a Product Support Specialist to join our Technical Product Support Department. You’ll help customers understand product options, pricing, and specifications, and provide clear, timely support that meets customer needs and production requirements.

You’ll succeed if you’re detail-oriented, enjoy solving unique questions, and like partnering with others to find the best solution. Plus, a $1,500 sign-on bonus when you join our team!

Qualifications

• 1–2 years of experience in estimating, drafting, construction, or related discipline.
• Comfort using Microsoft Office products.
• Ability to learn AutoCAD through provided training.
• Collaboration skills with sound judgment in a business environment.
• Associated degree in a related field preferred.

Responsibilities

• Provide customers with timely, accurate guidance on product capabilities, limitations, and specifications.
• Prepare pricing, estimates, structural analyses, and AutoCAD drawings.
• Solve complex and unique challenges using creative and practical problem-solving.
• Partner cross-functionally with Manufacturing, Engineering, R&D, and other teams to ensure solutions are within production capabilities.
• Support and educate dealers, channel partners, and trade professionals.
• Contribute to departmental accuracy, responsiveness, and service quality goals.

Skills

Estimating

Drafting

Construction

Microsoft Office

AutoCAD

Collaboration

Education

Associated degree in related field

Tools

AutoCAD

Job description

Marvin is seeking a Product Support Specialist to join our Technical Product Support Department. You’ll help customers understand product options, pricing, and specifications, and provide clear, timely support that meets customer needs and production requirements.

You’ll succeed if you’re detail-oriented, enjoy solving unique questions, and like partnering with others to find the best solution. Plus, a $1,500 sign-on bonus when you join our team!