Product Support & Solutions Specialist

Marvin; Columbus (OH); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Sign-on bonus $1,500

Relocation benefit package

Health insurance

401(k) match

Paid holidays

Paid parental leave

Profit sharing

Volunteer opportunities

Brighter Days Fund

Job summary

Marvin is hiring a Product Support Specialist to join our Technical Product Support Department. You’ll help customers understand product options, pricing, and specifications, providing clear, timely support and helping find solutions that meet customer needs and production requirements.

You’ll succeed if you’re detail-oriented, enjoy solving unique questions, and like partnering with others to find the best solution. Plus, receive a $1,500 sign-on bonus when you join our team!

Qualifications

• 1-2 years of experience in estimating, drafting, construction, or a related discipline.
• Comfort using Microsoft Office products.
• Ability to learn AutoCAD through provided training.
• Collaboration skills with sound judgment in a business environment.

Responsibilities

• Provide customers with timely, accurate guidance on product capabilities, limitations, and specifications.
• Prepare pricing, estimates, structural analyses, and AutoCAD drawings.
• Solve complex and unique challenges using creative and practical problem-solving.
• Partner cross-functionally with Manufacturing, Engineering, R&D, and other teams to ensure solutions are within production capabilities.
• Support and educate dealers, channel partners, and trade professionals.
• Contribute to departmental accuracy, responsiveness, and service quality goals.

Skills

Attention to detail

Collaboration

Problem solving

Education

Associated degree in related field

Tools

AutoCAD

Microsoft Office

Job description

Marvin is hiring a Product Support Specialist to join our Technical Product Support Department. You’ll help customers understand product options, pricing, and specifications, providing clear, timely support and helping find solutions that meet customer needs and production requirements.

You’ll succeed if you’re detail-oriented, enjoy solving unique questions, and like partnering with others to find the best solution. Plus, receive a $1,500 sign-on bonus when you join our team!