Product Support Specialist, Quarry & Aggregate

West Side Tractor; Lisle (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Benefits Package

Hands-on training

Safety & Teamwork culture

Job summary

West Side Tractor Sales in Northern Illinois is seeking a field sales professional to grow quarry and aggregate relationships and drive aftermarket sales across our John Deere construction equipment offering.

You will travel within the territory, promote maintenance plans, perform follow-up on service, parts, and equipment, and deliver exceptional customer service while meeting sales objectives.

Qualifications

• 5+ years of direct experience in quarry and aggregate industry.
• QA/QC experience strongly preferred.
• Knowledge of practical aggregate production methods.
• Sales experience required.
• Driver’s license with acceptable driving record.

Responsibilities

• Markets and sells quarry and aggregate products to specific customers.
• Markets and sells value added programs such as maintenance plans, machine inspections and promotions.
• Addresses customer concerns and resolves problems effectively and satisfactorily.
• Assists the Q&A Sales Department with after sales calls to ensure equipment operates to the customer’s satisfaction.

Skills

Customer service

Sales

Communication

Travel flexibility

Problem solving

Tools

Microsoft Office

Job description

**Must live in Northern Illinois to be considered for the position.

Ready to ignite your career with a leading dealer of John Deere construction equipment? At West Side Tractor Sales, we believe in fostering a supportive and dynamic environment where employees can thrive. Whether you’re looking for a career change or a chance to gain more experience in the field, we offer exciting opportunities to develop your skills and build a successful career. Join a team that values innovation, collaboration, and customer service.

This role builds customer relationships by traveling to Quarry and Aggregate customer locations to perform follow-up activities on complete goods, parts and service sales, address customer concerns, promote aftermarket sales, furnish technical support where applicable and collect profiling information to enhance customer experience. Develops assigned sales territory to maximize market potential and sales volume.

Why West Side Tractor Sales?

• Competitive Pay: Annual Base + Commission, $60,000-$80,000+ Annual Potential. Compensation will be based on heavy equipment and dealership experience.
• Comprehensive Benefits Package: Access to a full range of benefits that support your health, well-being, and future. (Link to benefits overview).
• Stay Ahead of the Curve: We're committed to your development, offering hands‑on experience to stay current with the latest John Deere technology and industry trends.
• A Culture of Safety & Teamwork: At West Side, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction.

What You’ll Do:

• Markets and sells quarry and aggregate products to specific customers
• Markets and sells value added programs such as maintenance plans, machine inspections and special parts promotions
• Addresses customer concerns and resolves problems effectively and satisfactorily
• Assists the Q&A Sales Department with after sales calls to ensure equipment operates to the customer’s satisfaction

Inventory & Parts Sales:

• Collaborates with Q&A Team to identify recommended stocking levels for select customers and WSTS’s internal stocking thresholds
• Manages Q&A customer order process

Follow safety protocols and ensure everything is done correctly.

Completes training assigned by manager

What We’re Looking For:

• Experience: 5+ years of direct experience in quarry and aggregate industry, QA/QC experience strongly preferred
• Knowledge of practical aggregate production methods strongly preferred
• Sales experience and ability required
• Solid parts and machinery knowledge
• Customer Service Expertise: A friendly and professional communicator who enjoys solving problems and providing exceptional service to customers.
• Tech-Savvy: Proficient in computer use including Internet, data entry and Microsoft Office Programs
• Travel: Ability to travel within assigned territory and work flexible hours
• Driver’s License: A valid driver’s license and an acceptable driving record.

Ready to Join Us?

Join a company that truly values its employees and where you can make a real difference. If you’re ready to put your skills to work and be part of a dynamic, growing company.