Product Support Sales Representative

West Side Tractor Sales; Rockdale (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay with base + commission

Comprehensive benefits package

Professional development opportunities

Job summary

West Side Tractor Sales in Rockdale, IL is seeking a Product Support Sales Representative (Customer Service Advisor) to build strong customer relationships, drive on-site visits, and deliver proactive support for equipment, parts, and service.

In this role you’ll advise customers, identify new aftermarket sales opportunities, provide technical guidance, and work with the Aftermarket Sales & Strategy Manager to grow market share in your territory.

Qualifications

• 5+ years of sales, service, training in heavy equipment or construction.
• Strong understanding of parts, machinery, and equipment applications.
• Customer-focused with relationship-building skills.
• Proficient with Microsoft Office and CRM tools.
• Willing to travel across the territory and maintain driving record.

Responsibilities

• Build customer relationships through on-site visits and proactive follow-up.
• Promote OEM and aftermarket parts and services.
• Provide post-sale and technical support and problem resolution.
• Collaborate with Sales to ensure equipment performance meets expectations.
• Complete assigned training and stay current on products and industry trends.

Skills

5+ years heavy equipment sales

Customer-focused

Tech-savvy

Travel flexibility

Driver's license

Tools

CRM tools

Microsoft Office

Telematics

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Regular Rockdale, IL, US

Join Our Team at West Side Tractor Sales!

Position: Product Support Sales Representative (Customer Service Advisor)
Department: Product Support
Reports To: Aftermarket Sales & Strategy Manager

Ready to ignite your career with a leading dealer of John Deere construction equipment?

At West Side Tractor Sales, we believe in fostering a supportive and dynamic environment where employees can thrive. Whether you’re looking for a career change or a chance to gain more experience in the field, we offer exciting opportunities to develop your skills and build a successful career. Join a team that values innovation, collaboration, and customer service.

Be the face of our company by building strong, lasting relationships with customers through regular on-site visits and exceptional support. In this role, you’ll proactively follow up on equipment, parts, and service sales, provide solutions to customer concerns, identify new aftermarket sales opportunities, and deliver technical guidance when needed. You’ll play a key role in creating an outstanding customer experience while growing and developing your assigned territory to maximize market share, customer loyalty, and sales success.

Why West Side Tractor Sales?

• Competitive Pay: Annual Base + Commission, $60,000-$80,000+ Annual Potential. Compensation will be based on heavy equipment and dealership experience.
  Comprehensive Benefits Package: Access to a full range of benefits that support your health, well-being, and future. ( Link to benefits overview )
• Stay Ahead of the Curve: We're committed to your development, offering hands‑on experience to stay current with the latest John Deere technology and industry trends.
• A Culture of Safety & Teamwork: At West Side, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction.

What You’ll Do:

• Customer Relationship & Territory Growth: Build strong customer relationships through regular on-site visits, proactive follow-up support, and responsive communication while developing and expanding the assigned territory to maximize market potential, customer satisfaction, and sales performance.
• Parts, Service & Aftermarket Sales: Promote and sell OEM and aftermarket ground engaging tools, undercarriage components, wear parts, repair services, extended warranties, maintenance plans, machine inspections, overhauls, job quotes, and special parts promotions.
• Customer Support & Problem Resolution: Conduct follow-up visits and calls on equipment, parts, and service sales to ensure customer satisfaction, identify additional sales opportunities, address customer concerns, and provide effective solutions.
• Post-Sale & Technical Support: Partner with the Sales Department to ensure equipment performance meets or exceeds customer expectations and provide introductions and limited technical support for John Deere Worksite Solutions.
• Continuous Learning: Complete all assigned training and stay current on products, services, and industry developments.

What We’re Looking For:

• Industry Experience: 5+ years of experience in sales, service, training, or related roles within the heavy equipment or construction industry.
• Technical Knowledge: Strong understanding of parts, machinery, and equipment applications.
• Customer-Focused: Strong relationship-building skills with a professional, solution-oriented mindset.
• Tech-Savvy: Confident using Microsoft Office, CRM tools, and staying current with digital sales tools and telematics.
• Travel Flexibility: Ability to travel throughout assigned territory and work flexible hours as needed.
• Driver’s License: Valid license with an acceptable driving record, as travel is part of the role.

Ready to Join Us?

Join a company that truly values its employees and where you can make a real difference. If you’re ready to put your skills to work and be part of a dynamic, growing company.