Product Support Specialist: Expert Troubleshooting & Care

Talentify; Memphis (TN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life Insurance

Disability coverage

HSA

Paid time off

Job summary

Aston Carter is hiring a Product Support Specialist for our Memphis, TN office. This contract-to-hire, fully onsite position focuses on delivering knowledgeable consumer support about product usage, safety, storage, labeling, and troubleshooting.

You will handle calls, emails, and website inquiries with professional, empathetic communication. The ideal candidate has strong written and verbal communication, excellent problem-solving, and the ability to document interactions clearly in our

Qualifications

• Experience in customer service or call center environments.
• Excellent verbal and written communication skills.
• Detail-oriented with strong problem-solving abilities.
• Ability to document interactions accurately in systems.
• Proficiency with Microsoft Office and databases.

Responsibilities

• Respond to consumer inquiries by phone, email, and website.
• Research and resolve complaints and product issues.
• Document all interactions and resolutions in company systems.
• Process refunds, coupons, and product replacements.
• Maintain up-to-date product knowledge through training with internal teams.
• Follow safety, quality, and compliance procedures.
• Collaborate with internal teams to resolve complex issues.
• Manage multiple inquiries with accuracy and empathy.
• Suggest improvements based on customer feedback.

Skills

Customer service

Call center

Written communication

Problem solving

Documentation

Microsoft Office

Multitasking

Cross-team collaboration

Job description

Aston Carter is hiring a Product Support Specialist for our Memphis, TN office. This contract-to-hire, fully onsite position focuses on delivering knowledgeable consumer support about product usage, safety, storage, labeling, and troubleshooting.

You will handle calls, emails, and website inquiries with professional, empathetic communication. The ideal candidate has strong written and verbal communication, excellent problem-solving, and the ability to document interactions clearly in our