Product Support Specialist — ERP Help for Small Businesses

Rundoo; Chicago (IL); Hybrid; USD 75,000 - 91,000; Full time

Job summary

Rundoo in Chicago, IL is seeking a Product Support Specialist to be the primary contact for independent hardware and paint store clients using our ERP platform. You’ll handle POS issues, inventory sync, accounting reconciliation, and training questions, delivering coast-to-coast coverage with a focus on fast, clear problem solving.

The team collaborates with Client Success and Engineering, reports to the Manager, Client Success, and values proactive communication, thorough documentation, and a

Qualifications

• Strong problem-solving ability and independence in troubleshooting.
• Excellent written and verbal communication for non-technical small business owners.
• Comfort with data analysis and spreadsheets for balance investigations.

Responsibilities

• Provide exceptional support via Intercom chat, email, and phone to hardware and paint store owners and staff.
• Resolve diverse technical issues including POS troubleshooting, inventory sync problems, accounting reconciliation, report generation, and user training questions.
• Collaborate with Engineering to communicate customer issues, submit bug reports with steps, and help troubleshoot problems.

Skills

Problem solving

Attention to detail

Communication skills

Data analysis

Time management

Job description

Rundoo in Chicago, IL is seeking a Product Support Specialist to be the primary contact for independent hardware and paint store clients using our ERP platform. You’ll handle POS issues, inventory sync, accounting reconciliation, and training questions, delivering coast-to-coast coverage with a focus on fast, clear problem solving.

The team collaborates with Client Success and Engineering, reports to the Manager, Client Success, and values proactive communication, thorough documentation, and a