Product Support Specialist: CAD & Pricing (Sign-On)

Marvin

Toledo (OH)

On-site

USD 30,000 - 36,000

Full time

10 days ago

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Benefits offered by this job

Health insurance

Paid holidays

Paid parental leave

401(k) retirement match

Profit sharing

Job summary

Marvin is seeking a Product Support Specialist to join our Technical Product Support Department. In this role, you’ll help customers understand product options, pricing, and specifications, and provide clear, timely support to find solutions that meet both customer needs and production requirements.

You’ll succeed if you’re detail-oriented, enjoy working through unique questions, and like partnering with others to find the best solution.

Qualifications

1-2 years of experience in estimating, drafting, construction, or a related discipline.
Comfort using Microsoft Office products.
Ability to learn AutoCAD through provided training.
Collaboration skills paired with sound judgment in a business environment.

Responsibilities

Provide customers with timely, accurate guidance on product capabilities, limitations, and specifications.
Prepare pricing, estimates, structural analyses, and AutoCAD drawings.
Solve complex and unique challenges using creative and practical problem-solving.
Partner cross-functionally with Manufacturing, Engineering, R&D, and other teams to ensure solutions are within production capabilities.
Support and educate dealers, channel partners, and trade professionals.
Contribute to departmental accuracy, responsiveness, and service quality goals.