Product Support & AutoCAD Specialist

Marvin; Dayton (OH); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Sign-on bonus

Relocation assistance

Health insurance

Paid holidays

401(k) matching

Job summary

Marvin is hiring a Product Support Specialist to join our Technical Product Support Department. In this role you’ll help customers understand product options, pricing, and specifications and provide clear, timely support.

You’ll collaborate with Manufacturing, Engineering, R&D, and other teams to ensure solutions meet production capabilities. Relocation benefits may be available; Marvin offers health insurance, holidays, parental leave, and a 401(k) match.

Qualifications

• 1–2 years of experience in estimating, drafting, construction, or related discipline.
• Proficient with Microsoft Office products.
• Ability to learn AutoCAD through provided training.
• Collaboration skills with sound judgment in a business environment.

Responsibilities

• Provide customers with timely, accurate guidance on product capabilities, limitations, and specifications.
• Prepare pricing, estimates, structural analyses, and AutoCAD drawings.
• Solve complex and unique challenges using creative and practical problem-solving.
• Partner cross-functionally with Manufacturing, Engineering, R&D, and other teams to ensure solutions are within production capabilities.
• Support and educate dealers, channel partners, and trade professionals.
• Contribute to departmental accuracy, responsiveness, and service quality goals.

Skills

Estimating

Drafting

Construction

Collaboration

Problem-solving

Education

Associate degree in a related field

Tools

AutoCAD

Microsoft Office

Job description

Marvin is hiring a Product Support Specialist to join our Technical Product Support Department. In this role you’ll help customers understand product options, pricing, and specifications and provide clear, timely support.

You’ll collaborate with Manufacturing, Engineering, R&D, and other teams to ensure solutions meet production capabilities. Relocation benefits may be available; Marvin offers health insurance, holidays, parental leave, and a 401(k) match.