Product Support & Service Sales Specialist

McCann Industries Inc.; Michigan; On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive salary and commission

Opportunities for growth

401K with Company match

Paid time off and holiday pay

Job summary

McCann Industries Inc. in Marne, MI is seeking a motivated Product Support Sales Representative to grow service, parts, preventative maintenance packages, uptime, telematics and warranties while boosting customer satisfaction in the parts and service business.

You will build relationships with current and potential customers in the assigned sales areas, enter leads into CRM, and collaborate with Service Managers and Account Managers to tailor maintenance programs.

Qualifications

• Bachelor's degree or 1–2 years related experience.
• Experience in Product Support, Counter/Inside Sales, Outside Sales.
• Ability to analyze business information and prepare reports.
• Physical ability to sit, stand, and lift up to 50 pounds.

Responsibilities

• Enter customer profile and equipment details into CRM.
• Follow up after sale and promote aftermarket opportunities.
• Solicit service work, develop repair quotes and maintenance plans.
• Promote parts sales and manage inventory references.
• Enter daily customer call activities into CRM for tracking.
• Coordinate with Service Managers at Branch locations.

Skills

Customer service

Relationship building

Communication skills

Team collaboration

Education

Bachelor's degree

Tools

CRM software

Job description

McCann Industries Inc. in Marne, MI is seeking a motivated Product Support Sales Representative to grow service, parts, preventative maintenance packages, uptime, telematics and warranties while boosting customer satisfaction in the parts and service business.

You will build relationships with current and potential customers in the assigned sales areas, enter leads into CRM, and collaborate with Service Managers and Account Managers to tailor maintenance programs.