Product Support Sales Representative

McCann Industries Inc.; Michigan; On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive salary and commission

Opportunities for growth

401K with Company match

Paid time off and holiday pay

Job summary

McCann Industries Inc. in Marne, MI is seeking a motivated Product Support Sales Representative to grow service, parts, preventative maintenance packages, uptime, telematics and warranties while boosting customer satisfaction in the parts and service business.

You will build relationships with current and potential customers in the assigned sales areas, enter leads into CRM, and collaborate with Service Managers and Account Managers to tailor maintenance programs.

Qualifications

• Bachelor's degree or 1–2 years related experience.
• Experience in Product Support, Counter/Inside Sales, Outside Sales.
• Ability to analyze business information and prepare reports.
• Physical ability to sit, stand, and lift up to 50 pounds.

Responsibilities

• Enter customer profile and equipment details into CRM.
• Follow up after sale and promote aftermarket opportunities.
• Solicit service work, develop repair quotes and maintenance plans.
• Promote parts sales and manage inventory references.
• Enter daily customer call activities into CRM for tracking.
• Coordinate with Service Managers at Branch locations.

Skills

Customer service

Relationship building

Communication skills

Team collaboration

Education

Bachelor's degree

Tools

CRM software

Job description

McCann Vision & Values

At McCann, we believe contractors and municipalities deserve a trusted supplier who cares about their long‑term success as much as the success of the project at hand.

What We Do

‘Serving the Constructor’ with supplies, equipment, and support needed to get the job done.

How We Do It

We ‘Exceed the Expectations’ of our customers, fellow associates and partners.

Our Shared Values

Integrity, Respect, Reliability & Urgency.

Benefits

• Competitive salary and commission program
• Opportunities for growth
• 401K with Company match
• Paid time off and holiday pay

We are seeking a motivated and results‑driven Product Support Sales Representative for our Marne, MI location. The role will be responsible for cultivating sales of service, parts, preventative maintenance packages, service uptime, telematics and extended warranties while improving customer satisfaction within the parts and service (Product Support) business by locating, meeting and developing relationships with current and potential customers in the sales area(s) assigned.

Core Values

• Demonstrate McCann Values – Integrity, Respect, Reliability & Urgency
• Customer Service: A passion for customer service with the ability to resolve issues in a positive manner.
• Teamwork: Collaborate with internal teams to ensure seamless operations and high‑quality service.
• Effective Communication: Excellent verbal and written communication skills, interpersonal skills, professionalism, and integrity.

Responsibilities

(Additional duties may be assigned)

• Collect customer profile information, type of equipment, customer’s current parts and service providers and enter into the CRM database.
• Perform “After Sale” follow up on units sold to include machine overview while building relationships. Provide customers with contact information for aftermarket sales opportunities and future warranty extensions and support.
• Follow up on select repairs coming out of the service shop within one week of return to the customer. Ensure customer satisfaction.
• Solicit service work by selling machine inspections, developing repair quotes, customized maintenance inspection programs and service scheduling in conjunction with Service Managers at the Branch locations.
• Promote parts sales to all customers. Offer parts packages for on location stock programs including filter sales, hardware, hoses, couplings, lubricants, repair parts, telematics and any other parts that may be needed by the customer. Actively pursue wear parts sales. Inform customers of our parts and component inventories.
• Keep an active eye open for customer equipment needs and refer them to the appropriate salesperson. Be sure to enter leads/opportunities into CRM software to notify Sales Manager, Account Manager and Product Support Manager.
• Submit input for marketing and promotional opportunities that will assist the overall effort.
• Prepare and enter all customer call activities into CRM Software every day for quality tracking and enhanced communications to all departments.

Qualifications

• Bachelor's degree or one to two years related experience and/or training; or equivalent combination of education and experience. Experience in Product Support, Counter/Inside Sales, Outside Sales, Delivery, Warehouse, and/or Construction.
• Analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations; write reports, business correspondence and procedure manuals; present information and respond to questions from groups of managers, clients, customers and the general public.
• Calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference and volume; apply concepts of basic algebra and geometry; define problems, collect data, establish facts, and draw valid conclusions; interpret a variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Physical Requirements: Regularly required to sit; occasionally required to stand; walk; occasionally lift and/or move up to 50 pounds; noise level is usually moderate.

This company is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to veteran status, race, color, religion, sex, marital status, national origin, physical or mental disability and/or age.