Product Support Manager: Lead Branch Operations & Service

Forklifts Group; Orange (CA); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Life & Disability Insurance

401(k) retirement plan with company …

Holiday pay & PTO

Sick time (California)

Paid maternity and paternity leave

On-the-job training

Tuition Reimbursement

Leadership Development Initiative

Discounts with GM and Ford Manufactu…

Paid training advancement to Journeymt

Tool Loan Program

Safety Eyewear Reimbursement

Company-provided vehicle and phone

Job summary

Forklifts Group in Orange, CA is seeking a Product Support Manager to lead branch product support, parts and service operations, ensuring customer expectations are met or exceeded and directing an efficient, profitable operation. This supervisory role requires strong people leadership, over five years of management experience, and mechanical know-how.

A Bachelor’s degree is preferred, and proficiency in Microsoft Office is essential.

Qualifications

• At least five years of progressively responsible experience in management, developing teams and leading people.
• Previous mechanical experience required.
• Bachelor’s degree in Business or related field preferred.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Oversee branch product support operations including parts and service.
• Manage staffing to meet business levels and goals.
• Foster customer relationships to drive repeat business.
• Promote safety initiatives and cost controls.
• Collaborate with HR for onboarding and team development.
• Develop and maintain process documentation and reports.

Skills

People management

Leadership

Customer service

Communication skills

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Tools

Microsoft Office Suite

Job description

Forklifts Group in Orange, CA is seeking a Product Support Manager to lead branch product support, parts and service operations, ensuring customer expectations are met or exceeded and directing an efficient, profitable operation. This supervisory role requires strong people leadership, over five years of management experience, and mechanical know-how.

A Bachelor’s degree is preferred, and proficiency in Microsoft Office is essential.