Parts Supervisor

Forklifts Group; Las Vegas (NV); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Life Insurance

401(k) match

Holiday/PTO

Sick leave (CA)

Maternity/Paternity leave

On-the-job training

Tuition reimbursement

Leadership development initiative

GM/Ford discounts

Journeyman training progression

Tool loan program

Safety eyewear reimbursement

Company vehicle & phone

Job summary

Forklifts Group in Las Vegas, NV is seeking a Parts Supervisor to lead the parts department, grow revenue, and build strong supplier relationships. The role emphasizes customer experience, inventory control, and direct involvement in the sales process.

Responsibilities include daily operations, backorder management, vendor coordination, and ensuring a safe, efficient warehouse. Strong communication and prior parts experience are required for success.

Qualifications

• Two or more years of experience in material handling or the automotive/heavy truck industry preferred.
• Must have previous customer service experience, including strong verbal and written communication skills.
• Previous parts sales/warehouse, inventory management

Responsibilities

• Fosters a positive work environment for internal and external customers while adhering to our mission, vision, and values.
• Provides support to the product support team by answering inbound calls, looking up parts, providing advice on related parts needed, assisting with stock orders, placing emergency orders, and communicating backorders to customers and technicians.
• Leads by example in promoting a safe workplace, including SDS, PPE, JSAs, and ensuring reporting procedures are followed.
• Partners with PSM and Human Resources for recruiting, interviewing, and hiring recommendations.
• Responsible for performance management of all direct reports, including reviews, coaching, and disciplinary procedures.
• Establishes regular communication with customers to resolve issues and provides parts credits as needed.
• Utilizes Cor360 to process and approve vendor invoices as required.
• Follows up on backorders and sources new parts to expedite delivery.
• Places routine stock and emergency orders with external suppliers.
• Maintains a 5S compliant parts warehouse and bin locations.
• Processes outbound orders from picking to packing for customers and technicians.
• Performs routine inventories of customer consignments to accurately charge shortages.
• Provides analysis of van inventories to determine parts adjustments.
• Reads catalogs and price lists to determine replacement part stock numbers.
• Advises customers/technicians on substitutions when identical replacements are unavailable.
• Examines returned parts for defects and exchanges or refunds as needed.
• Measures parts using precision tools to determine machinable sizes.
• Performs follow-up sales calls to ensure product satisfaction.
• Maximizes sales potential by advising on parts stocking based on lead times and usage.
• Performs other duties of a similar nature as required.

Skills

Customer service

Parts knowledge

Communication skills

Microsoft Office

Education

High School Diploma or equivalent

Associate’s Degree preferred

Tools

Cor360

Microsoft Office

Job description

Our company continues to grow across all of its locations. We’re looking for people who share our commitment to excellent customer service. See our job openings below.

Service

Our sales team is committed to fostering strong relationships with customers and partners while driving equipment, parts, and service sales. They utilize their industry expertise and market insights to offer customized solutions, helping businesses secure the necessary material handling equipment.

Parts

Our parts team excels in selling parts to internal and external customers through various channels, including over the counter, phone, and online. They enhance our core business performance by supporting operational success and fostering strong customer relationships.

• Life & Disability Insurance
• 401(k) retirement plan with company match
• Holiday pay & PTO
• Sick time (California)
• Paid maternity and paternity leave
• On-the-job training
• Tuition Reimbursement
• Leadership Development Initiative
• Discounts with GM and Ford Manufacturers
• Paid training advancement to Journeyman Level
• Tool Loan Program
• Safety Eyewear Reimbursement
• Company-provided vehicle and phone

Company Values

Safety

Customer-focused, can-do spirit. Committed to supporting the stakeholders.

Self-Development

Exhibit intellectual curiosity and continuous self-development both professionally and personally.

Teamwork

Integrity

Act with honesty, respect, trust, and thoughtfulness for all coworkers, customers, and partners; believe in Forklifts Group Vision and Mission.

Community Service

Support and participate in activities and initiatives that help others.

Current Forklifts Group Positions

Position:Parts Supervisor

Location: Las Vegas, NV

Job Id:428

# of Openings:1

JOB SUMMARY

$55,000- $70,000

The Parts Supervisor will lead the parts department in day-to-day operations with an emphasis on developing and maintaining an exceptional customer experience. Parts supervisors will be focused on growing parts revenue year over year, inventory management, and building and maintaining relationships with our respective manufacturers and suppliers. They are involved in the direct sales process and are actively involved in maintaining positive customer communication. The Parts Supervisor increases our core business performance by supporting operational success and developing relationships with customers.

ESSENTIAL FUNCTIONS

• Fosters a positive work environment for internal and external customers while adhering to our mission, vision, and values.
• Provides support to the product support team by answering inbound calls, looking up parts, providing advice on related parts needed, assisting with stock orders, placing emergency orders, and communicating backorders to customers and technicians.
• Leads by example in promoting a safe workplace. To included SDS, PPE, JSAs, and ensures company accident and incident reporting procedures are followed.
• Partners with PSM and Human Resources in regards to recruiting, interviewing, and hiring recommendations.
• Responsible for the performance management of all direct reports, including completing timely reviews, providing coaching and counseling, and following proper disciplinary procedures when employee issues arise.
• Establishes regular communication with internal and external customers to resolve any ongoing issues with customers’ accounts and provides parts credits as needed.
• Is reliable and punctual in reporting for work as scheduled.
• Utilizes Cor360 to process and approve all vendor invoices as required.
• Follows up on backorders and assesses if new sourcing is needed to expedite parts delivery.
• Places routine stock and emergency orders with external suppliers.
• Maintains an orderly parts warehouse and bin locations to support the company’s 5S culture.
• Processes outbound orders from picking to packing for customers and technicians.
• Performs routine inventories of customer consignments to accurately charge shortages.
• Provides analysis of van inventories assessing what parts need to be frozen, increased, or removed.
• Processes remanufactured cores to obtain credit from suppliers.
• Reads catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
• Receives payment and/or obtains credit authorization.
• Advises customers/technicians on substitution or modification of parts when identical replacements are not available.
• Examines returned parts for defects, and exchanges defective parts or refunds money.
• Measures parts, using precision measuring instruments, to determine whether similar parts may be machined to required sizes.
• Performs follow-up sales calls with customers to ensure product satisfaction is met.
• Maximizes customer sales potential by examining parts usage and providing advice on parts stocking based on lead times, consumables, maintenance type, application etc.
• Performs other duties of a similar nature as required.

POSITION QUALIFICATIONS

EDUCATION

• High School Diploma or equivalent. Associate’s Degree preferred.

EXPERIENCE

• Two or more years of experience in material handling or the automotive/heavy truck industry preferred.
• Must have previous customer service experience, including strong verbal and written communication skills.
• Previous parts sales/warehouse, inventory management

ADDITIONAL REQUIREMENTS

• Proficiency in Microsoft Office suite.
• Must be able to push, pull, lift 50 lbs., twist, walk throughout the shop and warehouse, climb ladders, climb stairs
• Ability to work independently and to effectively prioritize demands and execute tasks.
• Strong written andverbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.