Branch Operations Leader - Service, Growth & Profitability

Southwest-Toyotalift; Anaheim (CA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) with company match

Flexible Spending Accounts

Career development opportunities

Job summary

Southwest-Toyotalift in Anaheim seeks a Branch Manager to lead service, parts, rentals, and admin, driving profitability and customer satisfaction. You will manage daily operations, coach staff, and steer branch strategy toward monthly and quarterly targets.

The role demands 3–5 years in service dispatch with admin duties, leadership experience, and a strong grasp of MS Office tools. A HS diploma is required; a Bachelor’s degree is preferred. Competitive benefits are offered.

Qualifications

• 3–5 years as a service dispatcher with admin duties and customer service.
• Management or leadership experience required.
• High School Diploma or GED; Bachelor’s degree highly desired.
• Ability to multitask and meet processing deadlines.
• Strong attention to detail and problem solving; learn internal systems.

Responsibilities

• Plan, communicate, and execute branch strategy to meet KPIs.
• Ensure day-to-day branch operations across service, parts, rentals, and admin.
• Build staff relationships to sustain customer service in a team env.
• Analyze operational data to drive positive actions and results.
• Maintain market knowledge and drive profitability and costs.

Skills

Customer service

Leadership

Communication

Problem-solving

Multitasking

Education

High School Diploma or GED

Bachelor’s degree desired

Tools

Outlook

MS Word

Excel

Job description

Southwest-Toyotalift in Anaheim seeks a Branch Manager to lead service, parts, rentals, and admin, driving profitability and customer satisfaction. You will manage daily operations, coach staff, and steer branch strategy toward monthly and quarterly targets.

The role demands 3–5 years in service dispatch with admin duties, leadership experience, and a strong grasp of MS Office tools. A HS diploma is required; a Bachelor’s degree is preferred. Competitive benefits are offered.