Product Support Leader, Branch Operations & Growth

Towlift, Inc.; Oakland (CA); On-site; USD 100,000 - 110,000; Full time

Job summary

Towlift, Inc. in Oakland, CA is seeking a Product Support Manager to lead branch product support operations, including parts and service, ensuring customer satisfaction and profitability.

The ideal candidate has at least five years of management experience in a service/parts environment, a Bachelor's degree in business, and proficiency with Power BI and MS Office. This supervisory role offers training opportunities and growth within a family-owned company.

Qualifications

• Bachelor’s Degree in Business or related field preferred.
• At least five years of progressively responsible management experience in a service/parts department.
• Previous mechanical experience required.
• Proficiency in Microsoft Office Suite and Power BI.

Responsibilities

• Oversee branch product support operations, including parts and service.
• Maintain staffing levels and supervise staff.
• Develop pricing, maintenance menus, and budgets.
• Foster safety, customer relationships, and growth.
• Collaborate with HR for onboarding/offboarding.
• Provide analytics reports using internal software.
• Support local sales team and drive branch performance.

Skills

MS Office Suite

Communication

Project management

Education

Bachelor’s Degree in Business or related field

Tools

Power BI

Job description

Towlift, Inc. in Oakland, CA is seeking a Product Support Manager to lead branch product support operations, including parts and service, ensuring customer satisfaction and profitability.

The ideal candidate has at least five years of management experience in a service/parts environment, a Bachelor's degree in business, and proficiency with Power BI and MS Office. This supervisory role offers training opportunities and growth within a family-owned company.