Product Support & Equipment Solutions Specialist

Eagle Mark 4; Pittsburgh (Allegheny County); On-site; USD 50,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Telehealth benefits

401(k) match

Vacation / Holidays

Job summary

Eagle Mark 4 is seeking a motivated Product Support Sales Representative in Pittsburgh, PA to identify prospects, build relationships, and drive revenue for terminal tractor equipment, parts, service, and rental solutions. You will generate leads, prepare quotations, and coordinate with internal teams to deliver an outstanding customer experience.

You will meet sales goals, stay current on product offerings, and leverage Salesforce to manage opportunities while collaborating across departments

Qualifications

• High School Diploma or equivalent.
• Bachelor's degree in Business or related field preferred.
• Two or more years of outside sales experience.
• Experience selling industrial equipment, heavy equipment, material handling equipment, terminal tractors, transportation equipment, or related products preferred.
• Valid Driver's License and driving record acceptable to insurance company.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
• Ability to develop and maintain strong customer relationships.
• Demonstrated ability to prospect, negotiate, and close sales opportunities.
• Minimal travel outside of territory (trade shows, training).
• Smart dress and a professional appearance.

Responsibilities

• Arranges appointments with customers which include pre-arranged appointments or cold calls.
• Consistently works toward acquiring new business by generating leads, following up on them, and networking through current customers.
• Engages customers by adapting to their buying style, incorporating proven sales techniques and a consultative approach to effectively demonstrate products, services, and equipment solutions.
• Identifies, qualifies, and develops opportunities for new terminal tractor equipment sales within the assigned territory.
• Prepares and presents equipment quotations, proposals, specifications, financing options, and total cost of ownership discussions to prospective customers.
• Collaborates with other internal department staff members as needed, working closely with all company divisions to develop cross-selling strategies and ensure a great customer experience.
• Maintains regular communication with the Service and Rental Departments to resolve and troubleshoot customer issues as quickly as possible.
• Initiates and processes sales orders in SAGE for parts purchases and coordinates with internal teams to support equipment sales transactions.
• Meets customer expectations for continued support and follow up after sales are finalized, including equipment deliveries, customer training and orientation, service schedules, warranty discussions, rental contracts, and delivery documentation.
• Maintains a thorough understanding of the company's equipment offerings, product features, competitive advantages, and industry trends.
• Identifies equipment sales opportunities within the customer base and logs information into Salesforce CRM.
• Works closely with the Sales Manager to develop strategies for increasing market penetration and growing equipment, parts, service, and rental revenue.
• Meets with Sales Manager to review Sales Representative Scorecard each month.
• Attends team meetings to review department goals and strategies as required.
• Works with Sales Manager to develop annual sales goals and works toward meeting them.
• Consistently monitors territory by making sales calls daily.
• Uses Salesforce CRM to track daily customer interactions, sales opportunities, customer activity, and sales pipeline progression.
• Maintains professionalism on the job at all times.
• Is reliable and punctual in reporting for work as scheduled.
• Performs other duties of a similar nature as required.

Skills

Prospecting

Negotiation

Relationship building

Communication

Independent work

Team collaboration

Detail oriented

Sales planning

Customer service

Education

High School Diploma or equivalent

Bachelor's degree in Business or related field

Tools

Salesforce CRM

Microsoft Office Suite

SAGE

Job description

Eagle Mark 4 is seeking a motivated Product Support Sales Representative in Pittsburgh, PA to identify prospects, build relationships, and drive revenue for terminal tractor equipment, parts, service, and rental solutions. You will generate leads, prepare quotations, and coordinate with internal teams to deliver an outstanding customer experience.

You will meet sales goals, stay current on product offerings, and leverage Salesforce to manage opportunities while collaborating across departments